IMPORTANT: Check the list of common issues and solutions below before submitting your request:
Is your toilet blocked?:
Blocked toilets won't typically flush, due to a blockage in the pipes. To clear the blockage, flush once and use a plunger to push the water through the pipe. Don't flush multiple times or you may find the water overflowing.
My handle doesn't flush the toilet.
If pulling the handle doesn't flush your toilet, lift the lid and check to see if the flapper has come undone.
Are outlets working properly?
If your outlets appear to be malfunctioning, try to test a different appliance. For example, plug your vacuum into a neighboring outlet. If the problem is indeed with the outlet itself, try to reset the GCFI.
I don't have power.
Do other homes in your neighborhood have power? If you're the only one affected, check whether a breaker was tripped. If this doesn't resolve your problem, call the utilities company for assistance.
If your hot water isn't working properly, there is likely an issue with your water tank. Check the thermostat to see whether it has been changed or the tank is in vacation mode. Reset the tank and wait 15 minutes to see if the issue resolves.
First, check your thermostat to see if the settings have changed. Reset the system if possible. If the problem doesn't resolve, call your utilities company to make sure your account is current.
If your issue is an emergency, please call 911 for immediate help.
Have another problem? Before contacting us, review the items below:
- My lights won't work: replace the lightbulbs or check and reset the breakers.
- Beeping smoke detector: beeping detectors are caused by low batteries. Replace the battery to resolve the issue.
- Sink won't drain: check for a blockage.